Bank feed not updating

[Robyn-COS]

Bank feed on NAB Visa account stopped updating in March.  I have put this message here a month ago.  Cel asked me to send my information to her which I did and I have never heard back.  This is causing heaps of extra work and causing errors.  We need this fixed.  I dont have 3 hours to speak to the call centre overseas and I need action.  How do I get it ???

[Hannah_V]

Hi, @Robyn-COS thank you for reaching out. I do apologize for this inconvenience. 

Rest assured that I will help you with this one. 

To further assist you, can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah 

[Hannah_V]

Hi, @Robyn-COS follow-up on the information mentioned above.

Feel free to send the information needed and I'll be happy to assist you.

Regards,

Hannah

[Robyn-COS]

Thks Hannah.  Cel tells me she has fixed it and I should have it working within a week.

[Hannah_V]

Great! Thank you for letting me know @Robyn-COS.

Have a great week ahead!