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September 2020
September 2020
Hello guys,
First, I want to let you know that I am new in a company and I don't have still many experience, but I have the attitude for learn! So, I was doing reconciliation and it looks like the electronic payment of a payroll has been deleted, but not the payroll transaction. The transaction doesn't appear on the reconciliation, but in the bank statement. When I have checked the payroll transaction journal, I can find it, but I can't find it when I check in the Electronic Payments.
Is there any possibility to repeat the electronic payment with the same transactions?
Thank you very much in advance and warm regards,
Francisco
Solved! Go to Solution.
September 2020
September 2020
Hi Francisco
Thanks for your post. In situations like this, where you can find the transaction but it's not appearing in an account as expected, open the transaction and check the account and date:
If the Pay from Account is the Electronic Clearing Account then the payment is an electronic payment. If it is not in the Prepare Electronic Payments window:
If the Pay From Account in the payroll transaction is not the bank account or electronic clearing account, then it maybe a payroll clearing account. Again, use Find Transactions to search that clearing account for the payroll transaction and a transfer transaction to move the amount from the clearing account to the bank account. If there isn't a transfer transaction, record a Transfer Money (Accounts>>Transfer Money). The Transfer Money From account will be the bank account and the Transfer Money To account is the payroll clearing account.
Please let me know how you go with this and don't hesitate to post further questions, we are happy to help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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September 2020
September 2020
Hello Tracey,
Thank you very much for your answer! So, the account is the Electronic Clearing Account as you show. But, why can the reason be of not appearing when I am doing the reconciliation?
Again, thank you very much!
Warm regards,
Francisco
September 2020
September 2020
Is that transaction in the Prepare Electronic Payments window? If so, you will need to follow these steps:
A new transaction has been recorded transferring that amount from the electronic clearing account to the bank account so you should be able to reconcile now.
If the transaction is not in the Prepare Electronic Payments window follow these steps:
Please let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
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September 2020
September 2020
Hi Tracey,
Again, thank you for your answer. It's not in the Prepare Electronic Payments window. I have checked with this second option that you gave me and in the Pay from Account, the account is Electronic Clearing Account. Also, it-s with the gray arrow, instead of blue, so I guess it's closed teh transaction. So, what can I do to make it appear in the reconciliation?
Thank you very much for your time, Tracey.
September 2020
September 2020
Just to clarify, in the Find Transactions window you are opening an electronic payment transaction not a pay transaction? Electronic payment transactions generally have an ID starting with EP. In my example I have opened EP000021 which opens the Prepare Electronic Payments transaction. The Pay From Account needs to be your bank account.
If it is your bank account then the transaction has been transferred to your bank account. Make note of the date of the transaction and check in the Reconcile Accounts window for transactions posted on that date.
Please let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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Mark it as a SolutionHelpful? Leave a to tell others
September 2020
September 2020
Hi @Tracey_H ,
So, it's an electronic payment but the account is the "Electronic Clearing Account", not my bank account. Is there some way to transfer it?
Thank you for your time and patience!!
September 2020
September 2020
You've got a couple of options to transfer that amount to the bank account:
Transfer Money is found in the Accounts command centre and is used when you need to transfer amounts between your own bank accounts/credit cards or clearing accounts.
Please let me know how you go with this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
September 2020
September 2020
Hello Tracey,
Sorry for not being able to answer you these days. Thank you very much for your help, I did the transfer and I could finish the reconciliation.
Thank you for your help and all the best,
Francisco.
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