Old transactions popping up as not reconciled

Hi HDG, 

 

We appreciate you posting this concern in the forum. 

 

I understand how editing cheque number without unreconciling a great feature in your use case. Unfortunately, you are unable able edit transactions that are already reconciled. We making sure that the transactions has complete information before reconciling it. 

 

As for the transactions that are showing unreconciled after viewing them, I will send you a private message to collect more information. 

 

In the meantime, feel free to create a new thread if you require any other assistance.

 

Thanks,
Genreve 

 

Hi HDG, 

 

Just touching base with you about the account reconciliation issue you've been experiencing. 

 

I've sent you a direct message to gather some more details that will help me look into your file. When you have a moment, please respond to that message if you need more help.

 

Thanks,
Genreve

Hi HDG, 

 

I trust this message finds you well. Just a quick note to let you know that we'll be closing this case due to a lack of updates on your concern.

 

Please don't hesitate to start a new thread if you need any further assistance.

 

Thanks,
Genreve