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Steven_M's avatar
Steven_M
Former Staff
5 years ago
Solved

RESOLVED: Bank Feeds: Unable to connect - 05/08/2019

Hi Everyone

 

Current Status - Resolved


Products: Bank Feeds

We are aware that clients are encountering an Unable to Connect/Errors connecting to this site or service Message when attempting to retrieve their latest bank transactions.


We’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

 

Thank you for your patience and we apologise for the inconvenience.

  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Everyone

    Thank you for understanding and patience

    Clients will now be able to receive their bank feeds into their company file without the Unable to connect message.

    Note: There may be a delay in obtaining your latest transactions while the system does process those transactions.

    Once again we apologise for the inconvenience caused

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  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi Everyone


    Thank you for your patience and understanding.


    Our team is still investigating bank feeds for those clients affected and do understand the importance of resolving that as soon as possible.

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi Everyone 

       

      Thank you for your patience

       

      Our teams are continuing to work on this particular issue to correct that situation and allow for those feeds to be made available as soon as possible.

      • Steven_M's avatar
        Steven_M
        Former Staff
        5 years ago

        Hi Everyone

        Thank you for understanding and patience

        Clients will now be able to receive their bank feeds into their company file without the Unable to connect message.

        Note: There may be a delay in obtaining your latest transactions while the system does process those transactions.

        Once again we apologise for the inconvenience caused