Forum Discussion

Steven_M's avatar
Steven_M
Former Staff
6 years ago

RESOLVED: Bank Feeds: Unable to connect - 05/08/2019

Hi Everyone   Current Status - Resolved Products: Bank Feeds We are aware that clients are encountering an Unable to Connect/Errors connecting to this site or service Message when attempti...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Everyone

    Thank you for understanding and patience

    Clients will now be able to receive their bank feeds into their company file without the Unable to connect message.

    Note: There may be a delay in obtaining your latest transactions while the system does process those transactions.

    Once again we apologise for the inconvenience caused

Steven_M's avatar
Steven_M
Former Staff

Hi Everyone


Thank you for your patience and understanding.


Our team is still investigating bank feeds for those clients affected and do understand the importance of resolving that as soon as possible.

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi Everyone 

 

Thank you for your patience

 

Our teams are continuing to work on this particular issue to correct that situation and allow for those feeds to be made available as soon as possible.

  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi Everyone

    Thank you for understanding and patience

    Clients will now be able to receive their bank feeds into their company file without the Unable to connect message.

    Note: There may be a delay in obtaining your latest transactions while the system does process those transactions.

    Once again we apologise for the inconvenience caused

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