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Anna-UL's avatar
Anna-UL
Experienced Cover User
2 years ago

Reconciled and Old transactions appeared in Bank Feed

Hello,

 

I have the same problem about old transactions in Bank Feed.  Quite a few old and already reconciled transactions from December 2021 showed up again in Bank Feed.  The "Hide Transaction" option is grey and disabled, so I can't hide them. 

 

Also, can I delete them rather than hidding them?  Before, after reconciliation, any hidden tranactions would dissapear,  but not this time.  All these December 2021 transactions have been reconciled already. 

 

Could you please help with this?

 

Many thanks!

 

Regards,

 

Anna

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  • Anna-UL's avatar
    Anna-UL
    Experienced Cover User
    2 years ago

    Hi Tracey_H ,

     

    I have  the same problem today.  Quite a few old and already reconciled transactions from December 2021 showed up again in Bank Feed.  The "Hide Transaction" option is grey and disabled, so I can't hide them. 

     

    Also, can I delete them rather than hidding them?  Before, after reconciliation, any hidden tranactions would dissapear,  but not this time.  All these December 2021 transactions have been reconciled already. 

     

    Could you please help with this?

     

    Many thanks!

     

    Regards,

     

    Anna

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      2 years ago

      Hi Anna-UL 

       

      If you're using MYOB AccountRight, sometimes this can happen due to a glitch in the reports. So we can confirm that's the issue, can you please do the following:

       

      1. Check Last Reconciled date on Reconcile Accounts window.
      2. Go to Reports > Banking > Cheques and Deposits > Reconciliation Report
      3.  Select Advanced Filters
      4.  Select Individual bank account > OK
      5.  Select Change Entered Statement Date to List of Recorded Statement Dates and Run Report
      6. Click on Statement Date to see all statement dates
       
       
      If the latest date on this report does not match the last reconciled date on the reconcile accounts window, that means there is an issue with the report. In order to correct it, take a backup of your file, and
       
      1. Go to Banking > Reconcile Accounts
      2. Enter a fake date after the latest statement date: e.g. 01/08/2023. Ignore the message about the transaction being future-dated.
      3. Enter the Calculated Statement Balance into the Closing Statement Balance field, so that the Out of Balance is $0.00
      4. Press the Reconcile button. This should then allow you undo the 'fake' reconciliation and any other future dated transactions and the transactions should show up for you to reconcile again.

       

      Let us know how you go on.

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