Forum Discussion

Suzi_Byrom's avatar
Suzi_Byrom
Contributing Cover User
2 years ago

Surcharge Fees NOT INCLUDED with Online BPAY Payments

Seems like a timely moment to again raise this ongoing issue and ask when MYOB address the need to provide business owners with either of the following two options ...   1. The ability to Deactivat...
Steven_M's avatar
Steven_M
Former Staff
2 years ago

Hi Suzi_Byrom 

 

Thank you for your feedback in regards to Online Payments in particular BPAY.

While credit card payments (Amex, VISA, Mastercard, Apple Pay and Google Pay) can be surcharged back to the customer, BPAY are excluded and will be charged to the MYOB Subscription holder. This can be viewed as compounded by the fact that you are not able to deactivate a particular payment method for your invoices (it's all payment methods or none).

To other users that come across this post that would like to see BPAY surcharging, I would recommend they show support for Suzi_Byrom's idea on the AccountRight Idea Exchange: Online Payments: BPay Surcharge. This will also be where we will be posting any new updates around that topic.

  • Suzi_Byrom's avatar
    Suzi_Byrom
    Contributing Cover User
    2 years ago

    Thank you for the reply Steven_M and the recommendation and link back to the AccountRight Idea Exchange: Online Payments: BPay Surcharge. 

     

    I must admit that after yesterdays update adding Apply Pay & Google Pay, the first thing I did was drill down through the info through MYOB's T&C's and Fees on the website to see whether the surcharge fee for these could be charged back to the clients and was very pleased to see that they could.

     

    So ... if this is the case with Amex, VISA, Mastercard, Apple Pay and Google Pay, what is it about BPAY specifically that doesn't allow it to have the same "surcharge back to the client" functionality? Because your reply doesn't answer that part of my question.