Can't Login Hang/Freeze

[InTuneMusic]

Hello MYOB Team & Community

For the last 2 weeks it has been a struggle to log into MYOB.

MYOB hangs/freeze on the enter your email then times out to return to the click on your Company File page.

Some times it makes it to the password screen, sometimes it comes up with a garbled log in screen which you can then enter your password and it logs you in 

Any ideas how to solve this? any ideas

[Shella_A]

Hi @InTuneMusic,

Thanks for your post and for the screenshot provided.

My apologies for the late response. I understand your frustration with the login process, and I apologize for the inconvenience you're experiencing. We suggest clearing your AccountRight cache to prevent slowdowns and discrepancies in your MYOB AccountRight software. Clearing the AccountRight Cache

Do let me know how it goes.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella

[InTuneMusic]

Hello, 

I have cleaned my cache and I have reinstalled MYOB multiple times.

Since the last patch this has been an issue.

The other is issue is Bank Declaration for STP.

MYOB won't connect and allow a Declartion to be processed.

My work around is to log into the Web Browser to process the Bank Declarartion

[Doreen_P]

Hi @InTuneMusic,

Thanks for your post and for providing screenshots so we can further assist.

Regarding the error message, 'Something went wrong on our end' when processing pays, please confirm the Windows version you are using. This information is vital in using MYOB AccountRight as we have a minimum system requirement. I would suggest to speak with your IT provider about updating your computers Windows version, all Windows updates and security updates. This workaround also includes the issue you're having when logging into AccountRight. Lastly, you may also try using a different device to see if the issue persists.

Please feel free to create a post again if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

[InTuneMusic]

Hello Doreen, 

I have 4 different PC, all with Windows 11.

All computers are up to date.

All have the same issue with login in to MYOB.

[Doreen_P]

Hi @InTuneMusic,

Thanks for your response.

I was able to run a fix on your company file. Kindly close your AccountRight and then log back in. Try to process a pay run now and let me know if it's working already and if you're still having issues logging in.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

[InTuneMusic]

Hello Doreen, 

Login is still Bugged

Your payroll fix didn't work.

Issue still exsits

[Lynch]

I'm having the exact issue as @InTuneMusic, now 2 weeks in a row when trying to payroll reporting declaration. 

I've also had issued trying to go in and have reset my password and 2FA.....nothing has changed still having issues loggin in.

What's going on MYOB these were never issued previously?

[Doreen_P]

Hi @Lynch,

Thanks for your post.

I understand that you're also having issues reporting pay runs through AccountRight. With that, kindly confirm the last four digits of your serial number and the company file ID that you can find by going to Help > About MYOB AccountRight. I may need to run a fix on your company file to assist you with your concern.

Best regards,

Doreen

[Doreen_P]

Hi @InTuneMusic,

Thanks for the update.

Since running a fix on your company file did not work on your end, I highly recommend using virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go!

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Best regards,

Doreen