Change page sizes

[graemeb]

I had a look at the instructions for the Timeout Extender, but my system does not have the config file that is noted in the instructions. I have attached a screenshot of the folder contents.

I am curious as to how this will fix the problem?

[graemeb]

I am still not able to print proper reports with this software. This issue has not been resolved, and I wonder how many automated crash error files have to be generated before a human being actually tries to fix the software?

If you cannot fix it p;lease let me know and I will happily cancel my subscription.

[Earl_HD]

Hi @graemeb,

Thank you so much for the additional information and my apologies for the late response. 

Upon conducting a more thorough investigation into this issue, we have identified a potential solution. This error can typically be resolved by following these steps:

1. Deactivate the preference for "Automatically email sales when they are recorded (invoices, orders, and quotes)" under "Setup" >> "Preferences" >> "Sales/Purchases" before recording the sale or purchase.

If this initial step does not resolve the issue, please make sure that the linked accounts for both the "Bank account for electronic payments" and the "Bank account for Undeposited funds" are not left blank. You can verify this by navigating to "Setup" >> "Linked accounts" >> "Accounts and Banking accounts."

By following these instructions, we aim to address the problem you've encountered. If you continue to experience difficulties, please don't hesitate to reach out for further assistance.

Please do let us know how you go on this.
Regards,
Earl

[graemeb]

I don't think you have read my intial posts about the problem I am having. I am simply trying to print reports. Normally I only need:

Balance Sheet

Profit & Loss

GST Detail Cash

All I want is to print out to PDF the reports I used to do on the older versions of AccountRight. But on the current version it is not possible to get a neat A4 page setup. The finished PDF has the right side cut off. I am unable to select a page size. Clicking on ANY option in the Print Preview/Size menu results in a crash to desktop.

I cannot believe I am the only person having this problem? What could cause this?

I do not have the "Sales/Purchase" option selected for automatic emails.

My linked accounts have no blank entries.

[graemeb]

I am replying to an email from Earl on 10th November. I tried the "Export" option, and that exports the report to PDF, but again, the size of the page is wrong. It measures 280.2mm w x 323.3mm h.

What I want is an A4 (210mm x 297mm) standard paper size.

Why is this so hard? I cannot believe it. I used MYOB for years from 2001 to 2019 with no problems printing anything. What ever you have done to the program, it is now useless for me. I regret re-starting my subscription, as nothing seems to get fixed anymore. I will cancel that in the coming weeks if there is no progress.

[Earl_HD]

Hi @graemeb,

I'm sorry to learn about the difficulty you're facing. Could you kindly attempt exporting the report in different file formats to enable viewing and editing in other programs? To achieve this, navigate to the File menu (as indicated below). Hover over Export to reveal a list of available file format options. For those wanting to maintain the report's format and appearance used in AccountRight for later viewing or printing, please choose the Portable Document Format (PDF) option. Additionally, you may find detailed information on exporting reports in this helpful article. Exporting reports

Feel free to post again, we're happy to help!
Regards,
Earl

[graemeb]

I did export the report to various formats. The export works, bit the formatting is not suitable.

The PDF export is again a weird wide/square shape. All I want is an A4 format........

Why can you not address the basic problem of the software crashing?

[Celia_B]

Hi @graemeb, 

I am sorry to hear about your experience. Apologies for the inconvenience. I have noticed we provided workarounds, but you are having an issue. Your patience is appreciated during this time. Rest assured that we will raise this to our relevant team for investigation.  

If you still have questions or concerns, please feel free to post again. We are happy to help. 

Kind Regards, 

Cel

[graemeb]

I appreciate your comments, but I have run out of patience. I am unable to print my reports in a simple A4 page format. There is a bug in MYOB AccountRight that causes a crash to desktop if I try to change the page size, as described at the beginning of this post - weeks ago.

I have to assume that no-one else has ever reported this problem, so MYOB are not bothered to fix it.

Graeme

[Roz4]

Hi Graemeb,

I am just wondering what programe you are using ? Apple Mac or Office.  I have lots of issues with this new MYOB as I use  Apple Mac.  My reports cut off as do yours and when viewing on screen the fields are shortend so I cannot see the info I want. I had no issues with the old system either.  Very Frustrating..