Forum Discussion

JanPin's avatar
JanPin
Contributing Cover User
4 years ago
Solved

MYOB crashing

So far today, I have been trying to log on to the program without any success.  It keeps crashing.  It either says there is a problem or timed out.  We have done the update to the latest version.  An...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi JanPin 

     

    We are hearing of a few instances of users having connection issues today. At this stage our investigations are indicating this issue may be ISP related. To assist our investigation can you please provide details of your ISP?

     

    Can you also please try restarting your router and flush the DNS?

     

    To flush the DNS:

    1. Close AccountRight
    2. Open command prompt - Open the Windows Start Menu>>type "CMD" (less quote marks) before selecting Command Prompt from the search results.
    3. Type in "ipconfig/flushdns" (less quote marks) before selecting Enter - you should encounter a Successfully flushed the DSN Resolver Cache message.
    4. Once you have encountered that message, you can close the Command Prompt and try that connection again.

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi JanPin 

 

We are hearing of a few instances of users having connection issues today. At this stage our investigations are indicating this issue may be ISP related. To assist our investigation can you please provide details of your ISP?

 

Can you also please try restarting your router and flush the DNS?

 

To flush the DNS:

  1. Close AccountRight
  2. Open command prompt - Open the Windows Start Menu>>type "CMD" (less quote marks) before selecting Command Prompt from the search results.
  3. Type in "ipconfig/flushdns" (less quote marks) before selecting Enter - you should encounter a Successfully flushed the DSN Resolver Cache message.
  4. Once you have encountered that message, you can close the Command Prompt and try that connection again.

Please let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.