Forum Discussion

BronwynHamster's avatar
BronwynHamster
Trusted Cover User
2 years ago

MYOB new subscription

Morning, I recently accepted a 30-day trial for MYOB ARL subscription. This expired yesterday 06/03/23. Pefectly fine, but I cannot for the life of me find where I setup payment details. I have spent the last 30 minutes researching possibilities and have drawn a blank. System tells me to contact MYOB who are  now only open 9am - 5pm. Meanwhile  I cannot access my file. Surely this should be an easy conversion? Don't understand why it isn't a one-step online process. Cheers, Bronwyn

3 Replies

Sort By
Replies have been turned off for this discussion
  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi BronwynHamster,

     

    Thanks for your post. 

     

    If you log in to https://myaccount.myob.com/, > select 'Manage my product > Click on Subscribe now which will reactivate your subscription. You should also be able to update your payment details here too. 

     

    If you have any further trouble, please do let me know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • BronwynHamster's avatar
      BronwynHamster
      Trusted Cover User
      2 years ago

      Thanks Steve,

       

      Unfortunately even though I log in under the correct trial subscription MYOB provides me an old cancelled subscription to manage my payment details. Bronwyn