Forum Discussion
Hi, brindkindy. Thank you for bringing this issue to our attention. We understand how you feel with the platform's performance. Rest assured, we're actively looking into this matter to identify and resolve the underlying cause.
To help you resolve this, we recommend trying a few troubleshooting steps such as clearing your browser cache, using a different browser, or checking for any updates that might be available for your current browser. If the issue persists, please provide more details so we can investigate further and find a solution.
Best regards,
Hannah
HI Hannah
Thanks for coming back to me. I've tried to log in again now and it seems to be ok. Not sure what has changed!
Christine
- brindkindy2 months agoExperienced Cover User
Hi
I am still encountering problems. MYOB is taking ages to load and then when it finally comes up with the sign-in email field after a while this then takes me straight into the file. When I click on the file I am working on to open it then reverts to asking for the email again and then this distorted screen comes up :
I have tried clearing cache as previous advised.
- Hannah_V2 months agoMYOB Moderator
Hi, cranetrucks. Thank you for your post here in the Community Forum.
We're grateful for the document you've shared outlining your concerns. Upon review, it appears you're utilizing AccountRight, and it's an online file. Is this correct? If so, have you attempted to log into your MYOB AccountRight software? It appears you're accessing it via the web interface.
Sign in from AccountRight's Library Browser window (accessible by clicking Open from the Welcome window), or from the Services > Sign in to AccountRight Live menu.
Please remember that, your MYOB account (My Account) details were set up when you registered AccountRight, or accepted an invitation to work online. If you can’t remember your password, click Forgotten your password and we’ll help you out.
Let me know if there's anything that I can assist you with and I'll be happy to help.
If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Hannah
- cranetrucks2 months agoContributing User
Hi Hannah
No, I mainly use the desktop version however our accountant uses the online version.
I updated the version yesterday and the issues seem to have rectified themselves.
Hopefully that has fixed the issue.
Thanks
Lynne
- cranetrucks2 months agoContributing User
Hi
That's the screen I was getting too. As I said to Hannah, I've upgraded the file and yesterday and today I seem to be able to login without issues.
- Hannah_V2 months agoMYOB Moderator
Hi, cranetrucks. Thank you for letting us know that you are now able to login without any issues.
Let me know if there's anything that I can assist you with and I'll be happy to help! If none, I will now close this thread. Please don't hesitate to reach out if you require assistance in the future.
Best regards,
Hannah
- Hannah_V3 months agoMYOB Moderator
Thank you for getting back to me, brindkindy. I'm glad to hear that the login issue seems to have resolved itself. Since the problem is now fixed, we'll be closing this thread. If you need assistance in the future, please don't hesitate to reach out. We're always here to help.
Cheers,
Hannah