Forum Discussion
Hi, brindkindy. Thank you for bringing this issue to our attention. We understand how you feel with the platform's performance. Rest assured, we're actively looking into this matter to identify and resolve the underlying cause.
To help you resolve this, we recommend trying a few troubleshooting steps such as clearing your browser cache, using a different browser, or checking for any updates that might be available for your current browser. If the issue persists, please provide more details so we can investigate further and find a solution.
Best regards,
Hannah
Hi Hannah
I am experiencing this same issue. It can take up to 5 attempts to login mostdays. Very frustrating as you can imagine.
It seems to get caught in a loop ie. I log in, accept to update the version, receive the email with the verification code. When I enter the verification code it takes me back to the log in screen and I have to go through the whole process again.
Is there a resolution?
Thanks
Lynne
- Hannah_V2 months agoMYOB Moderator
Hi, cranetrucks. Welcome to the Community Forum and thank you for your post.
Could you please provide us with some additional details such as the device and browser you're using? This will help us investigate the issue further and provide you with a solution as soon as possible.
Also, you may try the following resolution:
1 - Clear browser cache, close browser and try again.2 - Open incognito window in Chrome (for essentials) or Internet Explorer (for AccountRight) and guide client to sign into their My.myob, once prompted for 2fa have them tick the "Trust this device for 30 days tick box"
AccountRight
To launch InPrivate Browsing in Internet Explorer, click on Settings > Safety > InPrivate Browsing. You can also use the keyboard shortcut Ctrl+Shift+P to launch it. Alternatively, you can right-click on the IEtaskbar icon and select Start InPrivate Browsing.
Let me know if there's anything that I can assist you with and I'll be happy to help.
If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Hannah