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CPRoberts's avatar
CPRoberts
User
2 months ago
Solved

"This company file is currently backing up. You can sign on once the backup is complete"

We have not been able to access one of our MYOB files due to the above error message.

 

Please help, MYOB file is required urgently for payroll processing.

 

I believe the relevant serial number is ********4550

 

Thanks!

Chris

  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi CPRoberts, 

     

    Thanks for posting your concern. 

     

    The issue with your file has been resolved and it should be operational now. Please note that your post was modified to remove the serial number as we discourage the sharing of such sensitive information in the forum for security reasons.

     

    Feel free to reach out if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,

    Genreve

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi CPRoberts, 

     

    Thanks for posting your concern. 

     

    The issue with your file has been resolved and it should be operational now. Please note that your post was modified to remove the serial number as we discourage the sharing of such sensitive information in the forum for security reasons.

     

    Feel free to reach out if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,

    Genreve

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