Forum Discussion

Gembait's avatar
Gembait
Contributing Cover User
6 years ago
Solved

Bank feeds unable to connect.

Are the bank feeds down at the moment? Unable to connect.
  • Haydes's avatar
    Haydes
    6 years ago

    Hi Gembait 

     

    From the log, I don't even see an attempted connection to our Bank Feeds service. This to me suggests something might be stopping the software from making this call.

     

    Could you try re-setting the exclusions in your Anti-Virus and Firewall to cross this off the list of potential suspects? Here's the best support note for this: Speed and performance tips

     

    Keep me posted on how you go.

Haydes's avatar
Haydes
MYOB Product Team

Hi Gembait 

 

From the log, I don't even see an attempted connection to our Bank Feeds service. This to me suggests something might be stopping the software from making this call.

 

Could you try re-setting the exclusions in your Anti-Virus and Firewall to cross this off the list of potential suspects? Here's the best support note for this: Speed and performance tips

 

Keep me posted on how you go.

Gembait's avatar
Gembait
Contributing Cover User
6 years ago

Reset AVG AntiVirus software and bank feeds are working now. Thank you!