Forum Discussion

PavelS's avatar
PavelS
Contributing User
4 years ago
Solved

Something's gone wrong error with editing or creating a new account

Hi! I'm trying to create a new account or edit existing and see the same Something's gone wrong and AccountRight needs to close error. I use MYOB AccountRight 2020.2 version. Reinstallation doesn...
Accounts
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi PavelS 

     

    If the same thing is happening in the Clearwater company file it is likely an environmental factor at play as it's happening across multiple company files.

     

    I would typically suggest a reinstall at this point but you mentioned that you have upgraded to the latest version so completing that task, in theory, is the same as a reinstall. As such you would be looking at an environmental factor. The recommendation would be to look at temporarily disabling applications such as anti-virus, firewall, automated backup programs and other applications to you can create those accounts. I would also recommend a potential reinstall of Microsoft .Net Framework 4.8 on that computer. 


    Also, I notice in the error log that you have an unusual format for the date/time stamp; Time: 20 января 2021 г. 20:57:03, normally this would be in the format Time: Wednesday, 20 January 2021 3:31:55 p.m. or similar. So I would be making sure that your region and language settings in Windows is set to be English (Australia) and you are using an Australian version of Windows without a language pack installed.

PavelS's avatar
PavelS
Contributing User

Hi Steven,

 

I've checked all the accounts in Linked Account section and they are all linked. I also updated MYOB to the newest version. Tried to check my tax code linked accounts but when I edit them or create a new tax code I get the same error "Something's gone wrong error with editing or creating a new account".

I also openned Clearwater company file and the same thing does occur there so I cannot edit or create new accounts or tax codes using Clearwater company file too.

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi PavelS 

 

If the same thing is happening in the Clearwater company file it is likely an environmental factor at play as it's happening across multiple company files.

 

I would typically suggest a reinstall at this point but you mentioned that you have upgraded to the latest version so completing that task, in theory, is the same as a reinstall. As such you would be looking at an environmental factor. The recommendation would be to look at temporarily disabling applications such as anti-virus, firewall, automated backup programs and other applications to you can create those accounts. I would also recommend a potential reinstall of Microsoft .Net Framework 4.8 on that computer. 


Also, I notice in the error log that you have an unusual format for the date/time stamp; Time: 20 января 2021 г. 20:57:03, normally this would be in the format Time: Wednesday, 20 January 2021 3:31:55 p.m. or similar. So I would be making sure that your region and language settings in Windows is set to be English (Australia) and you are using an Australian version of Windows without a language pack installed.

  • PavelS's avatar
    PavelS
    Contributing User
    4 years ago

    Hi Steven,

     

    I've changed regional and language settings to English (Australia) and that helped to resolve the issue. Thank you so much.