Im not sure if I have done this correctly but please find the Console and Huxley App attached.
When I log onto the Chrome MYOB it is fine and I can see the sent payroll to the ATO. The other lady here can access it via MYOB and sent it off today, however, when I log into it, I get the error. I also get an error in the card file, saying "We couldnt check the ABN for you. Please try again later." When I try the same thing logged in via CHROME, it is fine. These issues do not occur in Kelly's MYOB just mine.
I did change my password the other day, perhaps this has something to do with it?
Did it end up working for you? mine is still ot working?
Hello Everyone
Our team is currently investigating the cause of this issue.
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
Hi Chris - I am on Windows 8.1 Pro. I spoke with our IT fellow who said its not a simple upgrade. To buy a new licence is approx the same price as a new computer. Then of course transfering the data over etc.
The other lady I work with is on Windows 10 - Pro and she does not have the same issues as I. I am waiting to hear from the community forum and see if any of them who are having issues are on Windows 10 or greater.
