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AccountRight

Send from different email addresses

Cover User

7Posts

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7 Posts
Cover User
Australia
New
New

When sending emails from MYOB please consider a company has multiple emails eg. accounts@ sales@ admin@ etc.

The ability to select a different from email would be very helpful , especially for the correct direction of customer reply correspondance. 

 

The email from address should be local not system wide.

6 Comments
Experienced User
23 Posts
Experienced User

I have a small number of customers who require we send monthly statements to a different e-mail adress. 

For example, invoices to "invoices@customer.com.au" and statements to "statements@customer.com.au". 

It's a small number now, but seems to be growing in number, mostly among the larger national companies. 

 

Then you have requests to send a quotation to yet another e-mail adress. 

It would be really great if MYOB account right would cater for multiple e-mail adresses for each customer card, an e-mail for sales, invoices, statements etc. 

7 Posts
Cover User

Audible, we do this so the good news is it's possible.

 

You enter in the card file multiple email addresses by using the alternative address selections eg. address 3 etc.

 

Then when emailing

If it's directly from the invoice you can click send to email and in the pop up email window click on the To: and you will be able to see all the associated emails of that card and tick the ones you wish to send to, allowing you to send to more that one.

 

If it's from the actual print invoice, statements etc. window then you need to select the extra address from the drop down menu and copy and paste it in to the field with the other email address with    ;     between them eg. invoices@customer.com.au;statements@customer.com.au

 

Hope that helps

 

Experienced Cover User
81 Posts
Experienced Cover User

@101 wrote:

When sending emails from MYOB please consider a company has multiple emails eg. accounts@ sales@ admin@ etc.

The ability to select a different from email would be very helpful , especially for the correct direction of customer reply correspondance. 

 

The email from address should be local not system wide.



This is another reason why we don't use myob for emailing

Experienced Cover User
16 Posts
Experienced Cover User

It would be great to be able to select different email addresses for different purposes EG our reply-to address for payroll needs to be payroll (especially sensitive information!), and accounts to accounts etc.

A generic or catch all email address for every reply for emails sent from MYOB is very outdated.  Please allow us to select different reply to addresses.

Experienced Cover User
27 Posts
Experienced Cover User

I have the same issue 2 licenced files in Accountright 2020.2.2 for which both have payroll, sales, purchases.

 

When sending payslips, invoices and remittance advices they all go from the one company name which is not satisfactory.

 

I agree there should be a place in the preferences that you can specify the email address applicable

Experienced Cover User
81 Posts
Experienced Cover User

A note to the MYOB developers, you need to ensure that this capability works for off-line files and our own email servers. Please don't force us to use the MYOB emailing services.