Credit card payment reconciling
Hi everyone,
I am hope for some help with credit car payment plus the charge fee. Where do I reconcile it when the payment close the invoice off?
Thank Enza
Forum Discussion
Hi, I'm just wondering how you went sorting this out? I am also having the same issue since the last myob update. The invoices have been closed off but the transaction is still sitting in my bank feeds. Thanks
Hi Carly881,
It seems like you're having a bit of trouble with the automatic matching of invoices instead of reconciling them.
Typically, if the invoice was paid through online invoice payment, it should automatically match with the bank feed without needing manual intervention. I suggest taking a look at this article 'Automatically Matching Online Invoice Payments' to troubleshoot why it's not working as expected.
After giving the article a read, if you still need assistance, just give us a shout. We're here to lend a hand. Or, if you prefer, you can reach out to our virtual assistant, MOCA, via this link: myob.com/support, for speedy support.
Thanks,
Genreve
Hi MF_SD,
I noticed you could use a hand with reconciling your payments.
Usually, payments get reconciled to the bank account where you recorded them. If you entered them manually, just double-check which accounts you used to reconcile them. And if you're using the Online Invoice Payment feature, make sure to check the bank account where those payments are recorded from the OIP settings.
If you need more help with this, feel free to share some more details about what's going on.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
GenreveHi Genreve,
Thank you for your reply. I have the right account number. Now I can not reconcile my accounts, as these transaction are sitting in there. How do I record these correctly. Hoping you can help me out, this is stressing me out. Thank you
Hi MF_SD,
Thanks for the follow-up and the screenshot.
Looking at the transactions in your screenshot, figuring out what's causing the out-of-balance might take a few steps. I'd recommend following the steps outlined in this other thread to see if those transactions are supposed to be from a previous reconciliation.
Additionally, I recommend reaching out to our virtual assistant, MOCA, on our website. Or you can request support via my account at myob.com to get some help from the support team.
And of course, if you've got any other questions or need more help, feel free to start up a new thread.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Hi @ Carly881,
Did you manage to get this rectified "Hi, I'm just wondering how you went sorting this out? I am also having the same issue since the last myob update. The invoices have been closed off but the transaction is still sitting in my bank feeds. Thanks " as I TOO are having the same issue.
The Invoice has been automatically closed off, but the funds are still sitting in my bank feed.
Looking forward to your reply :)
Hi Kym4
I was able to balance my accounts by allocating the bank feed payment to the ‘undeposited funds account’. This is where our online invoice payments come into and the fees are taken out of. By allocating the bank feed to the undeposited funds account everything balances. I phoned myob support for help on this but they were unable to work it out. It was my accountant in the end who came up with this solution. :)
