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bfc2's avatar
bfc2
Contributing User
2 years ago

Accountright payroll

First pay in new financial year is crashing after hitting the "Record" button. Same thing happened last year and the tear prior to last. Any recommendations

 

Payroll crashing zero pays

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi bfc2, Booker, 

     

    Thanks for your posts. Can you please provide me with the below information so I can arrange to have a script run over your file:

    • Last 4 digits of your product serial number 
    • File ID of the file (This can be found by going to Help > About MYOB AccountRight)

     

    Please sign out of your file and let me know once signed out, so I can arrange the script. 

    • SMPENG's avatar
      SMPENG
      Experienced Cover User
      2 years ago

      Hi Melisa_D . The same thing is happening to our MYOB payroll processing. Can you please run script over mine also.

      Serial number last four digits 0178

      Company File ID: 1

       

      I have signed out of my file now.

       

      Thanks

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi SMPENG, 

         

        I've had the script run over your file. 

         

        Do let me know how it goes. 

  • Booker's avatar
    Booker
    Experienced Cover User
    2 years ago

    Yep, same thing happening to me.

    We need a fix asap.