After paying an ETP the results are in the individual report but this is what shows in the Verification Report

ETP - Tax free component $0.00 ETP - Taxable component $0.00 ETP - Tax Withholding $0.00

I have phoned MYOB and after TWO hours was told the Development Team would email me and do a fix on the file.  This was a week ago.  Nothing.  Phoned again yesterday and was cut off after 2:16 hours.  This is a disgrace./