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Julie9's avatar
Julie9
Contributing User
10 months ago

Closing Payroll Year - Urgent

I can't access the Payroll Reporting Centre. When i click on the link in MYOB it takes me to the MYOB Web Sign in page even though i am already signed in online. I enter my sign in details and then choose the company file and then i get an error messge

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Your chat assistant said to confirm the company file however when i do this another error message comes up saying not connected to the internet?!
 
I have a payroll run i need to complete this week but cannot do that without closing the previous year.
 
Please help
 
Julie

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi Julie9, 

     

    Thanks for reaching out. 

     

    I understand how important it is that you could access the Payroll Reporting Center. For us to find what's causing this issue please send me a private message containing the following:

    • Serial number 
    • Full name and email address 
    • Company name 
    • Company File ID (Help > About MYOB AccountRight)

    We look forward to your reply. 

     

    Cheers, 

    Genreve

    • Jules-123's avatar
      Jules-123
      User
      10 months ago

      Thank you for your reply. I have been able to speak to MYOB support and they have fixed the problem.