EMPLOYEE SUMMARY REPORT FOR EX-EMPLOYEE NOT SHOWING GROSS EARNINGS ONLY PAYG
since my meessage above I have googled this process and it says to void the paycheque - not once have I been advised of that step - will see if that works now.
Hi jdillon
Thanks for your post. Remove the termination date for that employee and make their card active. Then process a $0 pay with the payment date as 30 June. Wait until that report has been accepted and then recheck the Employee summary report.
If the YTD amounts are correct you can re-enter the termination date and make the card inactive.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
I have redone a zero payrun for the employee who ceased working for us in October last year. I just wanted to check I am doing this correctly as there is no record for any of the zero payrund I have done for this employee. I went into payroll after reactivating the employee selected said employee, put in the 30/06/2022 as payment date, I clicked on the blue arrow to edit the pay run to zero but it would not run it said "paycheque has a zero net opay, click ok if you want to void this paycheque" so I cancel and go back to the payrun screen and deselect employee and run but then no recording - this is very confusing - I would really prefer to speak to somebody - this is my third day trying to get this.
since my meessage above I have googled this process and it says to void the paycheque - not once have I been advised of that step - will see if that works now.
Hi Tracy
While waiting on the telephone to speak with somebody I posted this query and received your reply. I hung up after a very long wait as I had done exactly what you had advised however I thought maybe I had to restart my computer to activate any changes. Anyway no change to the 0 Gross earnings for the employee who left last year. I printed out a Payroll register and it shows no BASE Salary for this employee at all so I went into her employee card for the upteenth time and it does show that she has a base salary -Eeeek it this a gliche in the system or it their a virtual assistant I can contact to take a look as I must be missing something.
Regards
Jenny
Hi jdillon
The Payroll activity report gets its data from the payruns process through Process payroll. The Payroll register and STP reports get their data from the employee card>>Pay history. This means that if the Payroll activity and Payroll register reports are different a manual change has been made to the employee card>>Pay history.
You will need to change the employee card>>Pay history (Payroll details tab>>Pay history on left side) back to what it should be and process a $0 pay with payment date as 30 June to update STP.
Please let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Ok - you say in your email that I need to change tghe employee card pay history back to what it should be ?? I have printed out monthly payroll activities for the period the employee worked up to termination and I went to put in these amounts into the history but the system does not allow me to type in any amounts.-
