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August 2019
August 2019
I keep getting an error when completing the Super portal registration. It allows me to complete the form and shows the error (see picture) at the last step.
Solved! Go to Solution.
August 2019
August 2019
Hi @DevP,
Thank you for the post!
Typically, that error message occurs when you are trying to set up Pay Super when you're logged in with the wrong credentials (e.g. when the user details you logged in with doesn't have access to set Pay Super up). I would recommend taking a look at Cannot Sign up to Pay Superannuation for more information.
I have also checked your account with the email address you signed in to the forum and I see that you don't have a active subscription that can also be one of the reasons.
Thank you.
Cheers,
Gayathri
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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August 2019
August 2019
Hi @Gayathri ,
The process is giving same error when using credentials of Online Administrator and Owner on (both) MYOB AccountRight desktop and my.myob.com.au.
My subscriptions are on company email address.
August 2019
August 2019
Hi @DevP,
Thank you for the post!
Could you send me the serial number through private message and I can check that for you.
Here is a link that will take you to your private messages- Private Messages . You can send us a private message here.
Thank you.
Cheers,
Gayathri
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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August 2019
August 2019
Hi @Gayathri , any updates? Already sent the serial # via private message.
September 2019
September 2019
Hi @Gayathri ,
Fyi this has been solved today with the help of a Partner Support team member.
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AL6
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