MYOB Phone line dropping out

Hi Advocacy 

Without detailed information, it would be hard to identify what's causing this problem, but generally if you're
using AccountRight, and the correct ATO reporting category was assigned to the salary sacrifice payroll category prior to running the zero dollar payruns, and if everything was processed correctly, the salary sacrifice amount will not be included in Gross payments on STP EOFY reporting but be included under Reportable Employer Super Contributions (RESC).

For example, the Employee was paid a total $87,600 and they salary sacrificed $10,000 then the Gross payments would show $77,600 and Reportable Employer Super Contributions (RESC) would show $10,000.

If however the salary sacrifice was processed incorrectly then it will show wrong on the STP EOFY report.

For example, if the amount was entered as a negative with no positive wages to offset, it will show the correct amount under Reportable Employer Super Contributions (RESC). However, since the amount was not included under base hourly/salary it shows less this amount in the Gross payments on the report.

However, if it was processed was a positive only amount then the STP EOFY report will show the $10,000 in Gross payments and nothing under Reportable Employer Super Contributions (RESC). It is treated as the reverse of how it would normally and add to Gross payments as it has been entered backwards to how it should be (ie a positive rather than negative amount).

Can you please confirm how the amounts are displayed in your report so we can then advise accordingly?  If possible, please send few more details and screenshots and we'll investigate this further.