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LucieClark's avatar
LucieClark
Contributing Cover User
2 months ago

Message appears when entering Budget figures

Hi

 

This message appears when I am saving my updated Budget Figures. Are you able to assist me with this please?

 

Thank you

 

 

Lucie :)

4 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi LucieClark, 

     

    Thanks for posting in the forum. 

     

    I understand that you're encountering an error when updating budget figures. To assist you better, please provide more details about the error message you're receiving. A screenshot or the exact text of the error message would be very helpful.

     

    This additional information will allow us to better understand the issue and provide a more accurate solution.

     

    Looking forward to your response.

     

    Thanks,
    Genreve

    • LucieClark's avatar
      LucieClark
      Contributing Cover User
      2 months ago

      Attached is the error message

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        31 days ago

        Hi LucieClark, 

         

        Thank you for your response and for providing the screenshot.

         

        Upon investigation, the error message appears to be quite unusual. It might be most effective to utilize our virtual assistant, MOCA, which is readily accessible on various support platforms including myob.com/support and myaccount.myob.com. Feel free to leverage MOCA for inquiries and assistance. If MOCA is unable to address your specific issue, you will be seamlessly transferred to our live chat team. Also, it's best to prepare the diagnostic log, as the support representative might need it.

         

        Since resolving this matter may entail some back-and-forth troubleshooting, this is a much better route.

         

        In the meantime, feel free to initiate a new thread if you require further assistance.

         

        Thanks,
        Genreve