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DG13's avatar
DG13
Contributing User
3 months ago

Wont complete allocation of payment against 35 invoices - error message appears

When allocating a monthly payment to 35 invoices with one company the payment balances against the ticked off invoices but will not save the allocation. This error message comes up:

'A rounding issue has occurred on a line where the amount has been manually adjusted. Please delete the line, add a new line, and try again' There is no indication as to which invoice or line this relates to.

I've been thru all 35 invoices (3 times) and there is no manual adjustment made on any line, as I've re-entered all amounts. This has consumed a considerable amount of my time, it's pretty frustrating. I just won't to resolve this issue. 

  • Hi DG13,

     

    It sounds like you've put in a lot of effort trying to resolve this issue with the invoices, and I'm sorry to hear that it's been frustrating for you.

     

    To correct the situation, please see steps below:

     

    • Go to Purchases
    • Create Supplier Payment
    • Enter your Supplier Name from the bill
    • Enter Payment Date
    • Tick off the invoices the payment is applied to
    • Click Save
    • Then go to the Banking Transactions screen
    • Match your bank transaction to the 'payments' for that transactions
    • Hit Save

    The workaround provided above has worked for other users.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi DG13,

     

    It sounds like you've put in a lot of effort trying to resolve this issue with the invoices, and I'm sorry to hear that it's been frustrating for you.

     

    To correct the situation, please see steps below:

     

    • Go to Purchases
    • Create Supplier Payment
    • Enter your Supplier Name from the bill
    • Enter Payment Date
    • Tick off the invoices the payment is applied to
    • Click Save
    • Then go to the Banking Transactions screen
    • Match your bank transaction to the 'payments' for that transactions
    • Hit Save

    The workaround provided above has worked for other users.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen