Hello Team and thanks for your reply, this whole problem started as my payroll reports did not reconcile with the EOY Finalisation report due to the payroll reporting category for super. Also, another issue with having to unwind 5 terminations and reprocess them as nil pays. The whole STP phase 2 has been a mess for users.
I am unsure as to what steps to take to deal with this $11k overpayment as I dont want to make the situation worse. Before realising that this additional super payment left our bank account I had finalised payroll as my payroll reports finally reconciled with the EOY Finalisation Report. Now today I need to process my first pay in the new FY with new pay rates. I rang the MYOB helpline 3 times 8/7/22 and my call got disconnected 3 times (each time after 1.5 hours). I really need to resolve this over the phone. There are 4 courses of action which may play out here:
1. The bank may reverse the transaction (they have launched an investigation on 4/7 but I doubt if funds will be returned)
2. I have put in an online enquiry to SuperChoice on 8/7 to get amount refunded but they have not responded
3. I have not yet written letters to the 16 super funds to get funds returned
4. I could offset $11k with future super payments from MYOB but I would really like to have someone guide me through this so there are no more errors made.
Can someone please reach out to me over the phone. I left my phone number with someone Friday 8/4 around 5.30EST before my call was disconnected the 3rd time.
kind regards