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debbie64's avatar
debbie64
Experienced Cover User
5 years ago
Solved

Payroll

When I got into payroll details and then into standard pay it says the pay frequency is weekly even though in the wages section it says the pay frequency is fortnightly. When I initially click on fortnightly in wages it changes in the standard pay section but if i go to another staff member and then back to the one I have already changed it doesn't save the updated information.

I am unable to change the standard pay section to fortnightly.

 

  • Theresa_D's avatar
    Theresa_D
    5 years ago

    Hi debbie64 

     

    Thanks for verifying that this is happening in the Clearwater file as well.  The next troubleshooting step is to sync the file to a different location and see if it makes a difference.  See the help article Manual synchronisation for assistance with this. 

     

    Apologies for the back and forth required in troubleshooting this as we have to uncover whats causing this odd behavior in the system. Keep me posted and we'll proceed. 

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  • Theresa_D's avatar
    Theresa_D
    Former Staff
    5 years ago

    Hi debbie64 

     

    Thanks for your post. I hope you're finding plenty of useful tips, advice and support on the community forum. 

     

    The first thing to try will be to clear the AccountRight cache. This information should be saving so we'll have to troubleshoot to see the cause. 

     

    Let me know how you go with this. If this answers your inquiry please mark 'Accept as Solution' to help other users find this information. 

    • debbie64's avatar
      debbie64
      Experienced Cover User
      5 years ago

      Thank you that fixed the problem.

      • Theresa_D's avatar
        Theresa_D
        Former Staff
        5 years ago

        Wonderful debbie64! I'm glad this is sorted now.  If you wouldn't mind marking the post 'Accept as Solution' this helps other users find this post in their search. 

         

        Feel free to utilize the forum if you have any other inquiries or advice.