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Gamumbi's avatar
Gamumbi
Contributing Cover User
2 years ago
Solved

Processing payroll

I've tried to process our first payroll of the new financial year several times today and the transactions won't save. 

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi Gamumbi, 

     

    I've had the script run over the file, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Gamumbi's avatar
    Gamumbi
    Contributing Cover User
    2 years ago

    Hi,

    I am having the same issue after spending 1.5hours on hold twice with it still not fixed are you able to help me please

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    HI Gamumbi, 

     

    Thanks for your post. Can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can arrange to have a script run over the file to resolve this. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi Gamumbi, 

         

        I've had the script run over the file, do let me know how it goes. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.