Hello, I have run the Check Payroll Details for STP Phase 2 within AccountRight and everything is ok. Cool. When I press the Get Started button, a message tells me that our file needs to be online. Why? Some time ago I put our file online and AccountRight became so slow that it was practically unusable.Our file is quite large - about 300MB. In short, I do not want to put our file online. What now? Thank you,Ray

Hi Steven_M "This user will sign on with a my.MYOB account" was not ticked. I ticked the box and added our normal email addrerss. I have no idea whether we already have an AccountRight Live account, but maybe we do by default since I've been able to successfully put our file online. I then pressed "Save and invite user" as you instructed. I got the following message "Do you want to add, change or remove Administrator's online access to this file?" I pressed "yes" as instructed. And now when I press the "Open in web browser" button on the Command Centre I see my file in a web browser. A breakthrough. The web page format is the same as that of AccountRight Essentials - I use that for another company. It's a layout that is completely foreign and disappointing to a person who has been using AccountRight desktop for any length of time. Clicking the "Get started" button on Payroll Reporting also now opens a web browser page and I have now been able to verify that we are STP Phase 2 compliant. Anyway, thank you for the help. Perhaps this exercise points to the fact that there are some complexities and hidden requirements that are not obvious to most users. Ray Woohoo!

So, Steven_M, Are you saying that if I put my file online, it will no longer save to my local hard drive? I took a look at the notes for taking the file back offline. It looks a bit complex and convoluted. Thanks,Ray

Hi Steven_M, Now that you have removed that old file, I could easily now switch to online. The speed seems acceptable so it all looks good from that point of view. But I have noticed that our offline file has been removed in the process from its normal place in the Library. So now MYOB has sole possession of our company file. That file is our property. I am VERY uncomfortable that my company no longer has control over one of its major assets. And then, I went to Payroll Reporting and clicked Get Started. I then got a message "You'll need to prepare your file to move to STP Phase 2 in the web browser". I clicked "Go to browser". A browser window opens and asks me to sign in. I click the green button that says "Link User ID and sign in". The resulting browser window says "Something went wrong". So it looks like, after all the time I have put into this, I am still being road-blocked from ensuring our compliance with STP Phase 2. Speaking of time, is MYOB going to compensate me (my company) for the hours that I am wasting seeking assistance on this forum and then applying work-arounds to problems that should not even exist? It doesn't look like MYOB's software quality testing is going very well. Ray

Hi Steven_M The exact error messages I encountered are in "" in my previous post. I copied them verbatim. I clicked "Open in web browser" from the desktop. A new browser window opened with a place for User ID and password (as before) and a green button that says "Link User ID and open file" (as before). I clicked that and got the same "Something went wrong" message (as before). We use Windows 10 (all available updates applied) and Chrome Version 108.0.5359.125 (Official Build) (64-bit) - the very latest version. I am tiring of being an unpaid MYOB quality tester :-( Ray

Hi RayJordan Single Touch Payroll v2 setup and payroll reporting centre are stored in conjunction with the AccountRight Browser interface. As a result, you would need to have the company file stored in the cloud to set up the use of STP v2 in the cloud. You can upload the file to the cloud via File>>Go Online (Upload this File). Please note: That unlike STP v1 the company file does need to be stored in the cloud. There is is no STP v2 offline functionality.

STP Phase 2 | MYOB Community

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Steven_M
Former Staff
2 years ago
Hi RayJordan

Single Touch Payroll v2 setup and payroll reporting centre are stored in conjunction with the AccountRight Browser interface. As a result, you would need to have the company file stored in the cloud to set up the use of STP v2 in the cloud.

You can upload the file to the cloud via File>>Go Online (Upload this File).

Please note: That unlike STP v1 the company file does need to be stored in the cloud. There is is no STP v2 offline functionality.
- RayJordan
  Experienced Cover User
  2 years ago
  Hi Steven_M
  
  Thanks for your reply, but I don't understand about the browser interface. We use desktop AccountRight and as far as I can tell, there is no browser involved. Could you please explain further?
  
  I know how to put our file online, as I mentioned I have done it before (several years ago). But, as I also mentioned, AccountRight became very slow. As I recall, the solution suggested to me was to delete most of our transaction history to reduce the file size. That "solution" was then, and is now, an unacceptable work-around.
  
  Should I expect my experience to be different this time?
  
  Thank you,
  Ray
  - Steven_M
    Former Staff
    2 years ago
    Hi RayJordan
    
    The browser interface is available to online company files and allows users to access their business data while on the go and from other devices such as mobile. Help Article: Access an AccountRight company file in a web browser has more information on that topic.
    
    In terms of online performance, we have had some speed and performance improvements along with workflow changes to the product as a whole (both cloud and desktop) with some recent versions. As such we do recommend giving it a go now.
    
    If you do have a large company file or complex business, performance may be impacted. If you are in that situation and do have a large turnover, you may want to consider MYOB Advanced. This is one of our bigger business offerings - while it does have a higher price tag it offers better customisation and is designed to deal with those bigger businesses and their needs better. More information in relation to your bigger business products can be found on our website - we're happy to arrange for one of our team to reach out to you to discuss your suitability if required.

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