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KB-12's avatar
KB-12
Contributing User
2 years ago

STP finalisation not balancing due to 2 x terminated employees

When I was doing checks to get ready for STP finalistion I have found that the Payroll Summary does not match the STP Verification report.

I have found that the errror is 2 employees that have been terminated. Their total wages and super are showing on the Payroll Summary but not on the STP Verification.

I have gone in to try and remove termination date, reacitivate, send update event and re-enter termination date but the employee tab in the cards list is greyed out and I can not select.

How can I fix this error?

 

Thanks Katelyn

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  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    2 years ago

    Hi

     

    It will be greyed out but you can double click on it and it will open

     

    Hope that helps

    Lisa

    • KB-12's avatar
      KB-12
      Contributing User
      2 years ago

      I have tried to double click on it and it won't open. I can go to Customer, Supplier and Personal tabs, but not the Employee tab (screenshot attached).

      • LRBooks61's avatar
        LRBooks61
        Ultimate Cover User
        2 years ago

        I see what you mean

         

        Do you have limited access to myob or are you admin?

         

        that's the only thing I can think of

         

        other than that perhaps a moderator could help you

         

        Lisa