Hi, we are trying to pay super.
The Administrator has tried to log in to update Direct Debit and Disclosure Statement. The Administrator is also the bank account holder.
Our AccountRight is server based and not online. We are having difficulty trying to see where the updates need to happen.
Can you assist as superannuaiton was due on 10/2/22?
Thank you
Pamela
Hi PamelaBrown
Great to see that you are looking at those important superannuation changes in advance.
Due to other circumstances, we have disabled users from accepting that disclosure statement at this time. We do hope to have that process back in place by next week.
However, it is worth calling out that you do have until the end of April to look into that new Product Disclosure Statement.
Thank you Steven but we don’t have until April to pay as our contractors are paid on a monthly basis.
What can we then do about this to enable our January super to be paid as it still comes up with the message asking for us to view the Product Disclosure and the Direct Debit?
Hi PamelaBrown
We do hope to have that process back in place by next week, so you will be able to complete those forms then.
Please let us know if you need further help.
