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Mandy83's avatar
Mandy83
Contributing User
3 years ago

Superannuation Reversal Payment

Evening,

 

I have got a client that had a superannuation payment that had an error with the payment. As such they received an email from MYOB detailing that the payment needs to be reversed. The payment was reveresed as per the instructions. However the month that was reversed is now not coming up to complete a new super pay run. In 'Managed Payments' secition of payroll, the status is still coming up as 'Funds Requested' and it relates to the first payment run. 

Can you please help as I am not sure where to go from here!!!

 

Thanks

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Mandy83 

     

    So that I can look into the status of your super payment can you please send me the following information in a private message:

     

    • serial number
    • primary contact name
    • screenshot of the Manage payments window
    • Mandy83's avatar
      Mandy83
      Contributing User
      3 years ago

      Hi Tracy

       

      I have sent you a personal message last week as requested.

      Did you get it ?

       

      Thanks 

       

       

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi Mandy83 

         

        Apologies for the delay in getting back to you, I've replied to your private message.