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Snow1's avatar
Snow1
User
3 years ago

Superannuation not being calculated correctly

When processing payroll the superannuation is not calculating the correct amount.

 

I have entered a dummy payroll run for a new month where the employee earns more than the $450 and the software still calculated the incorrect %.  I have checked all the obvious items but can not understand why the software is doing this.

 

Require some advice.

 

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Snow1 

     

    Thanks for your post. So that I can assist with this can you please send me the following screenshots:

     

    • super guarantee payroll category set up
    • dummy pay run 

    Make sure sensitive information is removed from screenshots prior to posting on the public Forum.