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Zappy's avatar
Zappy
Valued Partner
2 years ago

Tech support

I rang tech support I was on the phone for close to 93 minutes with all the wait time.

 

The rep started up a teamviewer session and then it just dropped off

 

He hasnt called me back and he has made numerous changes to my online file

 

Is this normal?

 

Do I need to spend another ninety minutes on hold to get help?

 

Kevin +61407744914

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi Zappy 

     

    I am sorry to hear our phone support was unable to reach you after your call dropped. I am happy to support you on the forum if you share where you need help with.

     

    In saying that, should you wish to offer us feedback on our phone support this can be done through our Feedback & Complaints channel listed on our Contact Us Page.

    • Zappy's avatar
      Zappy
      Valued Partner
      2 years ago

      Extraordinary. 

      You have my phone number.

      Please call me.

      I cannot spend another ninety minutes on hold.

      I simply don't have the time.

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi Zappy,

         

        We're unable to arrange callbacks via this channel, however, as Yanike_S mentioned above, we're happy to support you on the forum if you could provide the details of your issue. 

         

        Please note that I have replied to your other post regarding your payroll issue, please find my response here.

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Zappy,

     

    I have just replied to your previous post here.

     

    Please reach out if this is a separate payroll issue, otherwise, I will continue assisting you via the other post.