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selinan2's avatar
selinan2
Contributing User
2 years ago

URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour

URGENT!!!! Payroll won't record & have been waiting online for MYOB support for almost an hour

 

We need help your help urgently, otherwise nearly 200 employees won't get paid

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi selinan2 

    Can you please confirm the last 4 digits of the serial number and company file ID so we can run a script to fix this issue. 

    • selinan2's avatar
      selinan2
      Contributing User
      2 years ago

      Hi Komal,

      4110.  

      I am waiting for MYOB to finish restore from backup because I didn't know there was an issue.  Will provide details shortly

      Selina

    • selinan2's avatar
      selinan2
      Contributing User
      2 years ago

      Hi Komal

      I tried to process payroll as per your advice.  Unfortunately, it failed again & have to restore from backup.

      Very disappointed due to lack of response from MYOB support since 9am.  Still waiting on the phone since 2.10 pm (3 hrs + 1 hr this morning)

      I note that this problem occurred a year ago.

      Still don't know when this matter will be resolved so that our employees can be paid.

       

       

       

      • Tash2019's avatar
        Tash2019
        Experienced Cover User
        2 years ago

        Same issue - 220 employees, lost the entire payroll data after hours of processing, our very unhappy staff did not get paid and we have no answer when it will be resolved.