Unable to access the payroll verification report in payroll reporting centre

I am trying to access the EOFY payroll verification report and keep getting an error - a red X in a red circle and below that "something went wrong" "try refreshing your browser" "if the issue persists contact MYOB support"

and as has been my experience this last couple of months, myob chat do not understand the error and tell me to try things that are totally unrelated, I found there was a kind of related issue with ATO STP from yesterday so I sent the chat person that and then we finally got to where they seem to be starting to understand but cannot fix it so then tell me to go to my accounting advisor! What is this. MYOB are you really trying to drive all your customers away with refusing to help. My staff are getting the same error in different company files on a different computer. Sometimes we can see the employee names & balances but the error comes up when we try to download the report, other times we cannot even see the names it just comes up with the error immediately. We are forced to put our files online and then technical phone support is withdrawn and then we cannot finalse payroll EOFY. APPALLING.