Forum Discussion

jasonbayldon's avatar
jasonbayldon
User
11 months ago

Unknown (0) Error Code payroll

Hi,
When I click on 'Process Payroll' I'm getting the following error code.

 

Need help - thanks.

 

Application Version: 2023.5.1.4
Application File Version: 2023.5.1.4
Incident Id: 5c2045b5-a208-4404-9570-bb5180dbd0c0
Time: Tuesday, 27 June 2023 12:41:59 PM

Code:
Unknown (0)


Message:
(Unknown): ShowUIView(PayrollProcessARLive,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(PayrollProcessARLive,...,...) ---> MYOB.Huxley.API.HuxleySingleTouchPayrollServiceException: (SingleTouchPayrollServiceCommunicationError): Request to 'https://stp.payroll.prod.myob.com/businesses/af58f627-7f49-4906-b309-65a97161b4c6' failed, StatusCode=500, Reason=Internal Server Error
Exception Parameters (1) --->(0): , ---> MYOB.Huxley.Utilities.RestClient.RestClientException

1 Reply

Sort By
Replies have been turned off for this discussion
  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 months ago

    Hi jasonbayldon 

     

    Thank you for your post.

     

    Please allow me to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    We are aware of an incident that currently impacting some users accessing payroll. The relevant team is working to resolve this as quickly as possible. We will keep you updated and we'll provide communications once we receive an update from the team. We really appreciate your patience and understanding on this matter. 

     

    Cheers,

    Princess