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May 2020
May 2020
I was invited to be a new user/administrator of our company file and I accepted. I did not realise that the my.myob id and password are different to the p/w for the company file. When I try to log into the company file, it says unable to open company file - this company file is not registered to the AccountRight Live account that you are currently logged in to. When I use the "forgot password", I get the verification code emailed to me, but when I submit it, I get the same message.
I am the new administrator of the company file as the previous one has left our employment. No other administrator exists. How can I fix this?
Solved! Go to Solution.
May 2020
May 2020
Hi @Ellemm
Could you please send me your serial number and email address by a Private Message so I can check the access.
Kind regards,
Komal
MYOB Community Support
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