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DCWASTE23's avatar
DCWASTE23
Contributing User
3 years ago

employee card error

Recently an employee card file has not been able to open and an error message comes up and Myob closes.

Ive read some notes in this forum and seems Myob needs to fix this. Doesnt help with 90 mins wait when i call :(

 

Any suggestions are welcomed.

 

TIA 

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  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi DCWASTE23 

     

    It sounds like you may need a script (repair tool) run over the company file. Would you mind confirming the following information so we can arrange for that one:

     

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
    • Bella23's avatar
      Bella23
      User
      3 years ago

      Thankyou for your help. The last four digits are 1066

      • Steven_M's avatar
        Steven_M
        Former Staff
        3 years ago

        Hi Bella23 

         

        I have arranged for the necessary script to be run over the company file for you. This should allow you to open those employee cards as per normal.

        Do let us know how you get on and if you require further assistance.