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GlendaleEEC's avatar
GlendaleEEC
User
3 years ago

payroll advices not emailed

Over the last month I am having an issue with payroll advices being emailed to @hotmail addresses not being received or being rejected.

No changes have been made to email addresses in our MYOB file or changes to our email address.  Is anyone able to assist with a solution please.

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    3 years ago

    Hi GlendaleEEC 

    Firstly I would recommend checking with the recipient that the email is located within their junk/spam folder.

    If the emails aren’t located here can you confirm that you aren’t having issues with other email addresses such as @bing or @yahoo.

    Also to clarify are you using Microsoft Outlook or MYOB AccountRight to send out the emails?

    Thanks and let me know how you get on,
    Chris

    • GlendaleEEC's avatar
      GlendaleEEC
      User
      3 years ago

      Hi Chris

      This is a new thing that has just started in the last month. Payslips were being received prior to this. Not being received at all now for employees with a Hotmail email address.

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        3 years ago

        Hi GlendaleEEC 

         

        Thanks for your reply. When you are using AccountRight you can track the email delivery status.

         

        If you are using online emailing functionality, you would have to ensure that the employee has whitelisted noreply@apps.myob.com because that is the email address from which the payslips are sent.