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October 2020 - last edited October 2020
October 2020 - last edited October 2020
Hi
We run a large inventory for a Workwear Company
I have read a few posts on Accounts Lists wont Sub total correctly. I have had a major issue with this, the totals are always going in and out of Minus to large figures for some reason. I have also noticed Our Leave entitelments that have been entered on a payslip change as well. I'm thinking our Myob File Maybe Corrupt, Can you please advise?
Solved! Go to Solution.
October 2020
October 2020
Hello @UniRine
I'm sorry you are experiencing this. Could you please confirm that this is happening in one of your Header Accounts, and is it just one or many? If this is the case, please give the following troubleshooting steps a try, as this can sometimes refresh the Header Account figures when they show incorrectly.
Essentially, you will be moving the detail account(s) up and back down in the accounts list to refresh the header account total.
Once the Detail Account has been moved, it should no longer be totaled in the Header Account. Repeat this for all Detail Accounts under the incorrect Header Account.
If the balance is still incorrect, that would indicate the file does need to come in for repair. Please take screenshots of the above process as you are doing it, as they will assist greatly if the file does need to be repaired. An image of the incorrect balance before the above steps, once the Detail Account(s) were moved, and a third screenshot indicating the balance is still incorrect after the Detail Account(s) were moved back would be ideal.
As to the Leave Entitlements issue, could you provide a few more details there? Has this recently started happening and is it for one or all employees? I would begin by checking the Entitlements in the Pay History of the employee card to ensure that nothing has been changed there in error, as this is where the figures would be pulled from for the payslips.
Kind regards,
Emily
MYOB Community Support
October 2020 - last edited October 2020
October 2020 - last edited October 2020
Hi @Emily_B Thanks for your reply
Can i send my screen shots to you in a private message? ( I will try)
Image
Myob 1 - was the first shot before I moved anything(high lighted account Bisley is a Minus an is incorrect as well)
Myob 1 2 - was the first move
Myob 1 3- was after they were all moved and the header account is now even more a minus
Myob 1 4- I then moved the next header an detailed accounts whioch then changed the 1st header account
When 1 moves they all seem to move
I have sent the screen shots as a private message, did you receive them?
Thanks for your help
October 2020
October 2020
Hello @UniRine
Thank you for the screenshots; I have responded to you in the Private Messages.
Kind regards,
Emily
MYOB Community Support
October 2020
October 2020
@Emily_B Hi I need a reply on this asap please it seems to be tsking s while for a reply, thanks
October 2020
October 2020
Hello @UniRine
I have responded in a private message to this, apologies for the delay.
Kind regards,
Emily
MYOB Community Support
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