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AnitaW's avatar
AnitaW
Contributing User
2 years ago
Solved

Client Direct Debit Receipts ABA file

It appears that AR may now provide an option to create an ABA file for routine client direct debit receipts however when I go into the Direct Debit Requests option which is new and log online - it then comes up with a message noting that you are no longer taking direct debit applications.  Do you know when this might change? .. and also can I find out more on how this works and pricing to us and the client.

Thanks

  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi AnitaW 

     

    Thanks for your interest in that service.

    As the message has indicated, we are no longer taking Direct Debits applications.

     

    We have been monitoring the service performance and determined that it has failed to meet the needs of our customers. As a result, we are in the process of decommissioning that product feature as we look to simplify the products and services that we do offer. The service will be finally decommissioned in late September.

     

    An alternative recurring invoice option for AccountRight would be recurring invoices. Please note that this function would record the invoice in your software, you would manually need to send out the invoice to the customer and organise the payment on that invoice such as through Online Payments.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi AnitaW 

     

    Thanks for your interest in that service.

    As the message has indicated, we are no longer taking Direct Debits applications.

     

    We have been monitoring the service performance and determined that it has failed to meet the needs of our customers. As a result, we are in the process of decommissioning that product feature as we look to simplify the products and services that we do offer. The service will be finally decommissioned in late September.

     

    An alternative recurring invoice option for AccountRight would be recurring invoices. Please note that this function would record the invoice in your software, you would manually need to send out the invoice to the customer and organise the payment on that invoice such as through Online Payments.