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MJPop's avatar
MJPop
Experienced Cover User
2 years ago

Currency Rates being changed automatically

We are using multi-currency with Live exchange rates switched off.   We manually add the exchange rate to our overseas purchases when we set up the purchase order.

 

When billing, the exchange rate used to reset to zero and we manually updated it to the current rate which we get from our bank.

 

Since updating to AR 2022.7, the rate no longer starts at zero when creating the PO, or resets to zero upon invoicing the PO (but also changes from what it was originally set to).  It is being adjusted automatically to an unknown rate, without any manual input AND with 'live exchange rates' switched off.

 

Can someone identify what/why this is happening, and where the rate MYOB assigns is being pulled from, considering that live rates is switched off?

 

Thanks.

Live Exchange Rates
Multi-Currency

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi MJPop, 

     

    Thanks for your post. Are you still having issues with this ? If you are, can you please clear your browser cache and try check to see if it still automatically changing the rates. 

     

    If it is after clearing your cache can you please go to Setup > Preferences > Tick the box for 'Turn on live exchange rates' > Click Ok > go back into Prefernece > Untick the box for turn on live exchange rates > Click OK. Does it still automatically adjust ?

    • MJPop's avatar
      MJPop
      Experienced Cover User
      2 years ago

      Hello,

       

      Yes, this is still an issue.

       

      Browser cache has been cleared and still having the issue.  Although the instance of MYOB is running on an RDS server, so the browser isn't ever used.

       

      I've tried to get in to toggle the 'Turn on live exchange rates' on, then back off, however, this and the option to use multiple currencies are both greyed out for every single MYOB administrator and user account.  I guess this is because we have active forex transactions in the system?

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi MJPop,

         

        My apologies have you cleared the AccountRight cache ? If you haven't can you try this. 

         

        When using Multiple currencies, you should have the option to untick Turn on Live Exchange Rates (system wide). If you don't can you provide a screenshot of your window.