Hi team
We have recently gone online so onsure if that is the cause, but thought it useful to alert other users.
A Supplier purchase was entered once with unique invoice number, has paid twice using the same payment reference, placing the supplier invoice into credit. Fortunately its a regular supplier so we can recoup our funds.
Is this a known gliche? Can it be investigated to prevent a recurrence?
Thanks
Kerri
Hi Nuway
Thanks for raising this. Can you please confirm the following so we can investigate this :
1) Can you attach a screenshot of the Journal Security audit report of when the second payment was recorded? You're welcome to send this by Private message if it contains sensitive information.
2) Do you use bank feeds and if yes, do you match the bank feeds transactions to existing invoices or create new ?
3) Does this happen with specific customers or invoices?
Hi Nuway
Further to the above, if you're using Server edition of the software, this issue was raised with the team earlier, and they implemented a fix in the 2022.6 for impacted customers. Can you please try upgrading your version to 2022.6 and update this thread if the issue is experienced in the latest version as well?
We have just moved online from server edition by user on desktop 1/7/22 - purchase journal would have been desktop entered and disbursement was have been online
Thanks for your response. Please see attached screen shots
Kind regards
Kerri
1) Can you attach a screenshot of the Journal Security audit report of when the second payment was recorded? You're welcome to send this by Private message if it contains sensitive information. sent by reply
2) Do you use bank feeds and if yes, do you match the bank feeds transactions to existing invoices or create new ? We dont use bank feeds
3) Does this happen with specific customers or invoices? havent investigated
