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Kathy2's avatar
Kathy2
Experienced User
2 years ago

In tray

Hi, 

I'm using my in tray to create new bills, and it seems that just one supplier invoices cannot be read. I can manually enter the supplier name, but no invoice number will transfer. This has resulted in me overpaying the supplier by accidentally leaving the invoice number blank (usually this is pre-filled for me) and therefore doubling up on a payment. 
I have checked the card supplier spelling and ABN number is correct but still to no avail.  Is there anything you can suggest to help this myob function to read the invoice. 
Thanks kindly in advance 

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi Kathy2 

     

    Thanks for your post. Due to the nature of the OCR, some values can be read differently than what is shown on the document, as such we do recommend that when you have uploaded that document to make sure that the read information is correct.