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GSL123's avatar
GSL123
User
12 months ago

Invoice Reminders Window show blank

Hi,

 

I was trying to set up Invoice Reminders but when my Invoice Reminders Window shows blank when I click the button. Please see attached screenshot.

 

Could someone hlep me to fix it? 

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  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    12 months ago

    Hi GSL123 

     

    Thanks for your post. We are grateful that you found this forum useful.

     

    This is generally caused by an internal preferences selected in the Internet explorer settings. To resolve this can you please try the below:

     

    1. Open Internet Explorer 
    2. Click the Settings cog and choose Compatibility View settings.

    3. Deselect Display intranet sites in Compatibility View.

    4. Go back to the blank Invoice Reminders screen and press F5 on your keyboard and see if it loads.
    5. If the Invoice reminders screen still loads blank please move onto the next possible solution

     

    Note: Only Internet Explorer version 11 is compatible for this feature, if you're using a lower version of Internet Explorer you will need to upgrade the browser to latest version. 

     

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth