Forum Discussion
Hi Everyone
At this time we don't have any additional information we can share in relation to the Invoice Reminders screen being blank in the desktop application. When additional information is available we would be letting impacted customers know. However, we have indicated to our teams that the users that have commented on this thread are impacted. In the meantime, we do recommend using the Browser interface to access the Invoice reminders as this interface is not impacted in the same way.
Just commenting as we are also experiencing a blank screen when opening invoice reminder settings.
- Hannah_V11 months agoMYOB Moderator
A warm welcome to Community Forum, jtagzadmin. Thank you for your correspondence.
The Invoice reminders that appear to be blank concern is already transferred to our dedicated team.
I feel sorry that you have this inconvenience.
As of now, what I can provide is the current workaround. Which is opening the AccountRight browser app.myob.com.
Go into Sales Settings > Reminders > Reminders Settings.
Regards,
Hannah
- sKrael11 months agoExperienced User
Hannah, this is the workflow you are suggesting.
1. Open a browser
2. Navigate to: app.myob.com
3. Enter your email
4. Enter your password
> extra: If you have not logged in for a while because you mainly use the PC software: Wait for the confirmation code via email. Enter the confirmation code before you can login
5. Navigate to Contacts > All contacts
6. Search for the contact you want to set invoice reminders
7. Click on "Reminder Settings"
8. Set the reminder settings as needed
... This is 8 steps (plus the extra delay in the confirmation email) that you have to take, merely to modify the reminder setting for a customer.
This is very inefficient and a real waste of time for software that is supposed to be a way to SAVE time. Software we pay for - we would excuse the long delay in fixing these bugs if this was freeware, but this level of delay for paid software is a real disappointment.
Please fix this soon!