Forum Discussion
Thank you however, those followng this post are aware of the browser option. What we would like is for MYOB to fix the online version.
Hi Ninette
As has been indicated, this is something that we are reported to the required team and are awaiting a fix. The solution in the meantime is to use the browser interface. At this time we don't have any additional information that we can provide.
The reason for my most recent previous post on this thread was to alert another Community Forum user to the Invoice Reminder settings for an individual contact record, which they were struggling to locate - hence the direct tag/@mention to them. Apologies if this has offered confusion in this situation for yourself.
- H-TS2 years agoTrusted User
Is there any indication of when this will be fixed please? The workaround in the browser is incredibly frustrating because I can't even do the full customer card set up there. Too much is not available in the browser still - identifiers, template choice, delivery options, customer since date etc. Even if I wanted to do the full set up in the browser, I would still have to go back to the desktop to finish off.
Every time I need to set up a new customer, my frustration level with MYOB moves from constant simmer to boiled over again.
Is there any way we can confirm that it is even on the radar of being looked at, or is it simply sitting in a never-ending queue of never-to-be-fixed items that have been
... reported to the required team and are awaiting a fix.
So many glitches and bugs over the years have been reported and never addressed that I doubt some of them are even looked at. It feels like MYOB hopes we'll forget about all the great things MYOB used to be able to do so we'll be happy with the increasingly inferior product for which we pay increasingly higher fees.
I contacted livechat support asking if there was an update yesterday and they were still trying to tell me it was environmental and not a MYOB problem... I'd just appreciate some kind of assurance that it really is being looked at and hasn't stopped at the "been reported" stage.
If MYOB has no intention of fixing it, then perhaps they could at least make the browser contact cards fully functional.
- Mars2 years agoCover User
We really should be getting some sort of answers from MYOB- we're paying for a service that isn't fully functional. Imagine if we provided this service to our customers!
- H-TS2 years agoTrusted User
Better yet, why not also increase your prices while trying to promote an inferior product!
- HazzieH2 years agoUser
I have the same issue. When will this be fixed?
- Steven_M2 years agoFormer Staff
Hi H-TS
At this time, we don't have a timeframe for resolution. However, we have passed across that our customers have been impacted by this situation (including yourself).
When we do have additional information to provide on this situation we will be sharing that with this Community, however, at this time we don't have any additional information we can share. - Ninette2 years agoExperienced Cover User
Yes, I have those negative thoughts too...
- JimmyL2 years agoExperienced User
Hi Steve,
When is this issue going to be fixed? It has been months since MYOB have known about this.
- Steven_M2 years agoFormer Staff
Hi JimmyL
At this time, we don't have any additional information we can supply about when that particular situation will be resolved. However, it has been passed across to the required team and I have ensured that we have indicated that you are impacted by that situation.
- JimmyL2 years agoExperienced User
Hi Steven,
When is this going to be fixed by MYOB. It's been 5 months now and we've had many software updates but it still doesn't work!!